Privacy Policy

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Hancock Chimney Service

Effective Date: 03/12/26

Hancock Chimney Service (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website.

This Privacy Policy explains how we collect, use, and protect your information.

We may collect personal information when you:

• Fill out a contact form
   
• Request an inspection or estimate
   
• Call or email our company
   
• Schedule an appointment
   
• Submit a review or feedback
   

The information collected may include:

• Name
   
• Phone number
   
• Email address
   
• Property address
   
• Appointment details
   
• Any information you voluntarily provide in messages
   

We use the information we collect to:

• Schedule inspections, service calls, or estimates
   
• Communicate with you about appointments
   
• Provide inspection reports and repair estimates
   
• Send follow-up messages regarding services
   
• Improve our services and customer experience
   
• Respond to questions or service requests
   

We may also send follow-up communications related to services you requested.

If you provide your phone number or email address, we may contact you regarding:

• Appointment confirmations
   
• Inspection reports
   
• Estimate follow-ups
   
• Service reminders
   

Standard message or data rates may apply depending on your mobile carrier.

We may use trusted third-party tools to help operate our business, including services for:

• Customer communication
   
• Review management
   
• Scheduling
   
• Website hosting
   
• Data storage
   

These providers may have access to limited information necessary to perform their services but are not permitted to use your information for other purposes.

Our website may use cookies or analytics tools to collect anonymous information such as:

• Pages visited
   
• Time spent on the site
   
• Browser type
   
• General geographic location
   

This information helps us improve our website and customer experience.

You may disable cookies through your browser settings if you prefer.

We take reasonable steps to protect your personal information through secure systems and responsible data handling practices.

However, no internet transmission or storage system can be guaranteed to be completely secure.

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary to:

• Provide requested services
   
• Process payments
   
• Comply with legal obligations
   

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact:

Hancock Chimney Service
Grandville, Michigan
Phone: 616-534-4228
Website: www.hancockchimney.com