How long does a sweep and inspection usually take?

A standard sweep and inspection typically takes 45 minutes to an hour to complete. If we are inspecting and sweeping two or more fireplace systems, then our technicians will be at your home for approximately 1 ½ to 2 hours performing the service.

Is there anything that I need to do to prepare for the technician’s arrival?

Our technicians lay down tarps and runners from the entrance of your home and to the fireplace opening. Due to this, we ask that there is a clear path for them to do so. Any furniture near the fireplace opening should also be repositioned about five feet away from the firebox and anything that is fragile or a family heirloom should be taken off of the mantel or wall above the fireplace as a precaution.

Do you sweep the chimney from the outside?

While some chimney sweeps may sweep from the outside of your home, in order to better protect your home and personal items from getting damaged, we prefer to sweep and perform our camera scan inspections from the inside of the home. This way our technicians can take all the necessary precautions, i.e. lay down tarps and runners, tarp off the firebox area, set up specialized vacuum equipment, etc., to ensure your home is protected.

Do I have to be home for an inspection and/or sweep?

The answer depends on your comfort level. We do prefer to have an adult at the home (18 years or older) in order to perform an inspection and/or sweep, as we do require entry into the home to perform either service. Being home also allows us to explain all of our findings and answer any and all questions that you have concerning the service. It is also beneficial to watch the camera scan inspection as it is being performed because our technicians can educate you about your chimney system and show you any issues that they find while there. If you are comfortable, you may leave instructions for our technicians to enter your home when you are not there. We have had customers before who prefer the latter, and have not encountered any issues. Each of our technicians are respectable, responsible and ethical and will treat your home as if it were their own. If you prefer to not be home, let our office know when you are scheduling the appointment and we can ensure that arrangements are made.

How do you justify your pricing?

Hancock Chimney Service has been servicing West Michigan for thirty-six years. Each and every one of our lead technicians are Chimney Safety Institute of America certified chimney sweeps, which trains them how to recognize safety issues and solve venting problems. The Lead Technicians are constantly taking refresher courses, attending industry seminars, and updating their knowledge of local and state building codes. Our technicians and their assistants are up to date and follow OSHA guidelines and are CPR certified in case of emergency. Hancock Chimney Service is also licensed and insured. For a copy of our Liability and Workman’s Compensation Insurance coverage, please contact our office.

How often should I have my chimney swept and inspected?

The Chimney Safety Institute of America recommends that a chimney be swept if there is more than 1/8” of creosote buildup in any part of the chimney system. Otherwise, another good indication that the chimney is in need of a sweep is if you have burned through one cord of wood, which is a seasoned pile of wood about 4’ wide by 4’ tall and 8’ long.

It is recommended that a chimney be inspected once annually, even if it has not been used, to ensure that integrity of the flue system is still intact. Foundation settling, animals, weather, moisture, and more can still affect your chimney when it is not in use.

When should I have my fireplace swept and inspected?

We always recommend having your chimney swept and inspected right after the wood burning season has ended. A lot of chimney companies run specials during the spring and doing so can save you some money. Sweeping after wood burning season and right before summer starts ensures that you won’t smell the creosote when the weather becomes humid. Fall is the busiest time of the year for the chimney sweeping industry and calling before the weather turns cold will ensure that you can use your fireplace when the first frost appears.

Do you offer financing options?

Yes we do! We work with a third party financing company called AMS financial. Visit AMS Financial’s Home Improvement Loan Page to find out more information.

Our Promise

We stand behind our work and our rates.  Our goal is to make sure we deliver a 5-STAR SERVICE to all of our customers.  If there are any issues, WE WILL MAKE IT RIGHT.
We understand that chimney cleaning or repair can be an inconvenient process and are committed to making this as easy and convenient as possible.  Call us today and we can help determine what your chimney needs!

The technicians were very professional and answered all of my questions thoroughly! I will be recommending your services to my friends and family!

Laurie C.

I am thrilled I called Hancock! Jason was extremely helpful and very knowledgeable. I look forward to a continuing relationship with your company.

Cathy K.

Service was great and professional. Crew was very informative about the stove and chimney as well as recommendations for repairs.

Randy R.

They were very helpful in helping understand about how the fireplaces work and function.

Michael O.

Very friendly and gave me a good understanding of what the issues were. Appreciate everything that was done.

Mark H.

Thanks for sending out Jason and Chris. I feel like Im in the hands of real professionals.

Bob T.

Fabulous service and staff. Jason and Chris were wonderful!

Deirdre K.

Enjoyed having them here to answer my questions and give me a good estimate of the health of my fireplace.

Lauren V.

Terrific work, so glad we called you. Will highly recommend to our friends and neighbors.

Diane H.

Very pleased. Technicians were on time and careful of my furniture. They seem to be very knowledgeable and were very thorough in explaining need for repairs. I have used Hancock for more than thirty years and will continue to do so.

Peri H.

These guys were absolutely great. Very quick and efficient as well as courteous and kind. Extremely respectful of our house too!

Erin G.

Very professional and neat. I wasn’t here at the time of the of the appointment but they waited for me to arrive.

Anna G.

On time, professional, friendly, VERY informative.

Jessica B.

Awesome! Excellent and experienced gentleman. Will call again for other services.

Joan K.

Excellent job. Fast, friendly, and explained everything. See you again next season.

Travis W.

Showed up on time. Jason is very knowledgeable. Did everything that was needed. Thank you!

Lisa W.

Great company, very professional, fast and reliable! Here on time and very clean! Great experience.

Mike G.

Forrest and Austin were wonderful! They were very professional and explained what they were doing. They informed me of a problem with creosote and clearly explained our options to rectify the problem. They also left our house clean. I would highly recommend them!

Patti S.

Great service and honest answers without any up selling. We will continue to use this company.

Eric D.

The inspectors were very professional and extremely knowledgeable. I was well pleased dealing with them.

Mary W.

The guys were extremely knowledgeable and explained things well. I would recommend them and the company.

Susan M.

Great experience. They kept everything clean and were courteous and respectful. Very happy with their work!

Chris L.

Did a good job explaining their recommendations. The service was excellent.

Myke W.

Great service, very timely, called in advance to confirm. Arrived on time and very thorough. They have great equipment to ensure your chimney is in great working condition!

Sue W.

Excellent experience. Right on time and very efficient.

Tom W.

Thank you for the great/thorough job! Both Jason and Chris are very professional, polite and efficient at what they do.

Tim V.

Very helpful and informative! We will use Hancock again!

Sarah T.

Very knowledgeable and professional.

Tim R.

Very informative and helpful to a novice chimney owner. Employees were approachable and polite.

Derek E.

Fantastic, professional service. Technicians were great and knowledgeable.

Steven C.

At first I was concerned by the cost, but I realized right away that Hancock was the most professional chimney company I have ever dealt with. They put safety first, and their quality of work is much better than the others. It was a pleasure to work with Hancock’s polite and professional team! I can now use our chimney with full confidence–winter is almost here!

William V.

Hancock Chimney Service saved us from a potential home fire by detecting dangerous problems in our chimney. They used video technology to detect, record and show me the problems my chimney had. I could see it live while their camera was in MY chimney. Everyone should have their chimney inspected to avoid potential fires. They also informed me that my homeowners insurance would normally cover any repairs if I needed them. Thank you Hancock Chimney!

Chris D.

We are a property management company and have used Hancock Chimney for several years on several of our homes. Everyone is extremely competent and professional and would recommend Hancock Chimney to future owners and friends.

Jason J.

We were so impressed with the team from Hancock! They did great work and treated our home like it was theirs. We’re happy to pass your name on to our friends!

Kathy O.

Jason is really terrific to work with, reliable, and very knowledgeable! I call on you guys for our own home + investment properties. In particular, the inspections on the prospective investment properties have been worth every penny to properly evaluate cost of improvements. Highly recommend calling Hancock Chimney!

Pamela F.

Top notch from start to finish!!! I will be in contact come spring for your services once again.

Robert S.

Everything about the service we were provided, removal of a cement liner and installation of a new, metallic one, was professional, timely, and courteous. We are happily loyal customers.

Susan B.

Very professional and thorough!!

Rebecca M.

It was a very good experience. The technicians were very helpful and explained all the steps of the process.

Ted M.

Everyone very professional! My wood burner stove is working like new because of the new stainless steel flu installation!

Linda S.

Very prompt scheduling and great service

Ashley N.

I was very satisfied. Everyone was professional, courteous, knowledgeable and efficient.

Jordan M.

We purchased our 36 year old home in 2016 in Holland, MI. Hancock Chimney was recommended to to give us an assessment of the condition of our chimney flues. We have two gas fireplaces in our home. They were able to show us with their cameras the cracks in our chimney flues that needed attention and re-sealing. Technicians Nate and Reese came to our home and did expert work doing the repairs that come with a twenty year warranty. They were personable, professional and competent. We are happy with the service rendered.

Glenn W.

Very grateful Hancock Chimney Service is here. .. very knowledgeable, personable and professional. This applies to office staff as well as technicians. I received a reminder call about our appointment and the techs. were right on time. They also took precautions to minimize any mess (they left no mess at all). Thank you all VERY MUCH!!

Ken H.


Hancock Chimney Service Co., Chimney Cleaning, Grandville, MI

Michigan State Mechanical License # 71-06504     ◊     Residential Builders License #2102216207